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Book Lite - Frequently asked questions (FAQs)

Justin
Updated

General

  1. How do I get started?
  2. How do I download the App?
  3. I'm logged into Zomato for Business (ZFB), now what?
  4. Forgot username/password to the App?
  5. How do I access the Book Lite settings?
  6. How can I claim my Zomato listing and start to accept online reservations?
  7. How do I access the Web Portal?

Reservation Management

  1. How do I add a new booking on the App?
  2. How do I add a new booking on the Web Portal?
  3. Can I add notes to a booking? Will the guest see them?
  4. What are 'internal notes'?
  5. What are reservation tags? Are they customizable? Can I create new tags?
  6. I'm trying to add a booking but I only see red time slots?
  7. I'm receiving a message that says 'No booking availability'?
  8. I'm receiving a message that says 'No booking hours available'?
  9. How do I seat a party?
  10. If I accidentally seat a party on the App, how do I get them back on the 'Upcoming' list?
  11. The App won't let me seat a party (the 'Seat' button doesn't appear)?
  12. How do I call a guest directly from the App?
  13. How do I modify a booking on the App?
  14. How do I modify a booking on the Web Portal?
  15. Will the guest be notified via email if I modify their booking?
  16. How do I cancel a booking on the App?
  17. How do I cancel a reservation on the Web Portal?
  18. Will the guest be notified via email if I cancel their booking?
  19. If I accidentally cancel a party on the App, how do I get them back on the 'Upcoming' list?
  20. How do I mark a party as 'No Show' on the App?
  21. Will the guest be notified via email if I mark them as 'No Show'?
  22. If I accidentally mark a party as 'No Show' on the App, how do I get them back on the 'Upcoming' list?
  23. Can I request a guest to confirm their booking through the App?
  24. Will I be charged for requesting guest confirmation?
  25. Can I get a quick, snapshot view of my daily booking count (parties and covers)?
  26. Can I get a quick, snapshot view of my daily bookings by time (parties and covers)?
  27. Can I print out of my daily bookings?
  28. Bookings are missing from my daily print out?
  29. Can a guest make a booking online?
  30. Can a guest make a special request while making a reservation?
  31. How can I turn off bookings on a specific day (for the entire day)?
  32. How can I turn off bookings on a specific day (for only a portion of the day)?
  33. Can I disable multiple time windows?
  34. I don't ever want to take bookings on a specific day (ie - Sundays)?
  35. If I disable bookings for the general public, can I still take bookings internally on the app?
  36. How do I enable bookings for a day(s) that I had previously disabled?
  37. How can I set the minimum/maximum party size that can make bookings?
  38. How can I set how far in advance I would like to take bookings?
  39. The system won't let me book past my advance reservation requirement?
  40. The system won't let me book earlier than my minimum lead time restriction?
  41. How can I set the minimum lead time for online bookings?
  42. How can I select the time intervals for when I want to take bookings (ie 15 min, 30min, 1hr intervals)?
  43. How can I restrict the maximum # of bookings I would like to receive at each booking interval?
  44. How can I restrict the maximum # of covers I would like to receive at each booking interval?
  45. What are the default booking restrictions set to?
  46. How can I change my booking hours?
  47. How can I tell the source of a booking (ie - phone booking, Zomato booking, ...)?
  48. Reporting - Can I get a daily summary of my bookings (end of day report)?
  49. Can I filter my list of bookings?
  50. Can I get a notification if a new booking is made or if an existing booking is modified or cancelled?
  51. Notifications are enabled on the App, however, I'm still not receiving them?

Web Portal

  1. How do I log in to the Web Portal?
  2. How do I access General Settings on the Web Portal?
  3. Forgot username/password to the Web Portal?
  4. How do I add a new booking on the Web Portal?
  5. How do I modify a booking on the Web Portal?
  6. How do I cancel a reservation on the Web Portal?

Booking Widgets

  1. How can I take bookings from my Zomato listing?
  2. How can I add a booking widget on my website and/or Facebook page?
  3. Can I add change the button options (birthday, anniversary, first time)?
  4. Can I change the look and feel of my booking widget?
  5. What does the booking widget look like? What is the guest experience like?
  6. I don't want anymore online bookings, can my widgets be disabled?

Guest Communications 

  1. Will my guests receive email communications?
  2. Can email templates be modified?
  3. I don't want my guests to be able to modify or cancel their booking without calling the restaurant.
  4. Request guest confirmation through the App.

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